We will kick off with taking a closer look at relevant SaaS KPIs and on industry benchmarks.
Afterwards, we will look at acquiring customers and on how to implement, track and scale a sales organization.
We will finish with the customer care process to make sure that new customers stay active and do not churn.
Learning targets of the workshop
The workshop will answer the following questions:
– What are relevant SaaS KPIs? How do I use them?
– What are benchmarks for those KPIs? Am I good or bad?
– How do I implement a sales team? How do I scale it?
– How do I make sure that customers stay active and do not churn?